Kathryn Aliberti, Senior Underwriter, Oceania

Kathryn explains what you can expect when you call the Risk team

The risk underwriting department is a dedicated team of professionals working closely with our customers and their buyers to ensure credit limit decisions are issued quickly and right the first time, considering all available information.

We are industry specific which allows us to understand the sectors our customers and their buyers operate in, making us better prepared to accommodate sector specificities and market changes.

Focused on issuing decision to facilitate trade, where we cannot accommodate a request, our focus is to ensure our customers understand our position and how we can move forward. We are here to help you as effectively and as efficiently as possible. 80% of our decisions in AUS/NZ are issued within 48hours.

Kurt Wylie, Senior Account Manager

Kurt explains what you can expect when you call your Account Manager

When you call your Account manager at Atradius, you can expect to be speaking to someone who knows your account intimately and can assist you with any questions you may have ranging from policy queries to credit limit and claims decisions.

We are also responsible for restructuring and pricing your policy at renewal time.  We strive to give you the most competitive offer and the highest level of service.

You may also be speaking to our account executives who are always on call as a secondary contact in the event your Account Manager is unavailable.

We have very experienced and senior account managers.  The majority of our account managers have a minimum 10 - 15 years’ experience in both customer service and/or credit insurance. 

Our main objective is to ensure you remain satisfied with Atradius and the cover we provide to you and that we communicate our decision to you in a timely and effective manner.

We welcome any feedback you have or suggestions for a higher level of customer service.

David Lloyd, Head of Claims & Special Risks

David explains what you can expect when you call the Claims team

When you contact the claims department you will be speaking with an claims examiner, either someone who’s managing your claim or likely to be. The examiner will be more than happy to assist you with any query.

If you have a query regarding an existing claim, please have the Claims Reference number we quote on all of our correspondence, this will allow us to quickly identify the status of your claim so that we can assist to the best of our ability.

If you’re query relates to a new claim, then please have the claim submission details with you so that we can confirm receipt of your claim. We will be happy to discuss our claims process and documentation required for us to finalise our assessment of your claim.

Trade credit claims can sometimes seem overly complicated. Please be rest assured that our goal is to make the claims assessment process as straight forward as possible, assessing liability quickly and efficiently, and ensuring you receive compensation for the loss you have suffered as soon as possible.

Joe Lewis - New Business

Joe explains what you can expect when you call New Business

New Business is the contact point for brokers and prospective customers to speak to an Atradius Commercial Underwriter about obtaining trade credit insurance with Atradius.

Collectively the team has in excess of 60 years’ experience.

They will be able to guide you through product options, key functionalities of the insurance, coverage available and pricing & structure options to suit your requirements.

With presence on the ground across the Eastern seaboard and regular travel to Perth and Adelaide, we are happy to sit down with you to better understand your business. 

From agriculture to construction, there is no business too big or too small.  Let our experts find a solution for you.

Mark Shehadie, Atradius Collections Manager

Mark explains what you can expect when you call the Collections team.

Your first point of contact for any questions concerning debt collection should be straight to Atradius Collections. As we are the debt collection specialists we can walk you through the entire process, what is required, what to expect, suggested time frames and any potential costs. We can also explain to you how our service fits in with your insurance policy and any possible future claim.

What you’ll find when you call is a team of Collectors who have years of experience between them. We have seen and heard it all before! We all have access to the system so anyone should be able to provide an update on the collection activity for your cases; even if they are not the collector handling the file.

We are here to help and recovery your money as fast as possible. We are the experts who negotiate and request money from people all day, every day, so you don’t have to.